No photos, no live recordings – we have our own media team. By signing the waiver you agree to our defamation of character clauses and malicious falsehood protection, which protect our business and integrity as licensed professionals. The proper channels must be used in accordance with the Defamation Act 1992.
• Expert hair design by seasoned industry professionals.
• Non-refundable booking deposits apply for cancellations with less than 48 hours' notice.
• Our studio is a strictly cashless environment, accepting only digital and card payments.
• Grooming and styling results are final and non-refundable.
• New clients are required to undergo a consultation and sign a liability waiver.
• Service outcomes depend entirely on the current health and chemical history of your hair.
• Photography and filming are strictly prohibited to maintain total studio privacy.
• Clients are expected to maintain hygiene; we do not provide services for lice or severe matting.
• A $60 surcharge is applied for necessary extensive detangling or pre-cleansing work.
• We reserve all rights to refuse service based on scalp conditions or safety.
• Tardiness may result in the forfeiture of your scheduled appointment time.
• This is a female-only space; no children, pets, or additional guests are permitted.
• We enforce a zero-tolerance policy regarding harassment to ensure a safe environment.
• Medical history disclosure is mandatory; CCTV is in operation for studio security.
• Chemical services require a mandatory strand test prior to application.
• Please note that our residential boutique setting does not provide public restroom access.
• Only scheduled clients are permitted entry to the studio premises.
• Solicitation, vending, and unauthorized marketing are strictly prohibited.
• Stalking or any form of harassment will be reported for legal prosecution.
• No physical cash is kept on-site at any time for safety reasons.
• We operate a clean, smoke-free and vape-free professional environment.
• All services comply with the Health and Safety in Hairdressing and Employment Acts.
• Consumer protections are observed under the Fair Trading and Consumer Guarantees Acts.
• Sustainable Studio Practices:
• We prioritize environmental health and climate-conscious operations.
• Clients are asked to take any personal waste with them when leaving.
• We utilize low-ammonia formulas and refillable product systems.
• We are proud stockists of professional Redken and Pureology ranges.
• Our studio is committed to maintaining a zero paper waste policy.